BENGALURU: Ola has suspended the driver accused of molesting a 23-year-old woman in Bengaluru on Sunday night. Ola has asked the woman to lodge a formal complaint in the matter.
"We have also urged the customer to lodge a formal complaint with the authorities. Safety of customers is our priority and we will continue to extend our full support to this investigation against the said driver," Ola Spokesperson said.
The spokesperson also added that the company has zero tolerance in such cases. "We regret the unfortunate experience the customer had during their ride. We have zero tolerance to such incidents and the driver has been suspended from the platform as an immediate action upon receiving the complaint," Ola said.
The driver allegedly tried to touch the woman inappropriately after child-locking her inside his cab. He also made several calls to the women the next day, threatening her with dire consequences if she complained to the cab aggregator.
The incident took place on Sunday night at around 10.30 pm when the woman was travelling alone from Indiranagar to BTM Layout in the Ola cab driven by Rajashekhar Reddy.
According to the woman, the vehicle had reached the intermediate Ring Road on the way to Koramangala when the driver stopped the car by the roadside. He then tried to touch the woman inappropriately by reaching back from the front seat.
She then started banging on the car windows, after which he let her out.
However, the cab driver allegedly continued to approach her in an indecent manner despite her warnings. She then ran away from the spot till she reached the Ejipura traffic signal, about 500 metres away.