New Delhi: BMW India ranked highest in Sales Satisfaction and Customer Satisfaction with After-sales Service in the Indian luxury car segment.
The car-maker did well in both J.D. Power Asia Pacific Sales Satisfaction Index Study 2013 and J.D. Power Asia Pacific Customer Service Index Study 2013.
This was the first year that the luxury car market was included in the survey and the awards ceremony was held at Shangri-La's Eros Hotel in New Delhi on 11 March 2014.
Gerrit Kuyntjes, Vice President and General Manager, JD Power Asia Pacific and Mohit Arora, Executive Director, JD Power Asia Pacific presented the awards to Philipp von Sahr, President, BMW Group India and Stephan Rausch, Director- After Sales, BMW Group India.
Senior executives from leading automotive companies in India such as Volkswagen, Suzuki, Honda, Toyota, General Motors, Hyundai and MRF were also present at the event.
On receiving the awards, Philipp von Sahr, President, BMW Group India said, "BMW India is committed towards being the leading luxury car company with 'Delighted Customers', 'Strong Partners' and most important 'Sustainable Leadership'.
"We are incredibly proud that BMW India has ranked highest in Sales Satisfaction and Customer Satisfaction in the Indian luxury car segment," he added.
BMW ranks highest among luxury brands in customer satisfaction with a score of 892.
The study was fielded from May to August 2013 and includes owners who purchased their vehicle between May 2011 and August 2012.
First Published: Saturday, March 22, 2014, 11:37