New Delhi/Lagos: India's Bharti Airtel's Nigerian unit — Airtel Nigeria — won three industry awards at the eighth edition of the Nigerian Telecoms Awards: most innovative telecom company, telecom brand and customer friendly operator of the year.
"Airtel emerged overall best in the three categories following its enviable strides in charting new paths in meeting the demands and needs of its esteemed stakeholders through superior brand experience, a rich portfolio of innovative products and services ranging from exciting voice solutions to inventive data packages," the company said in a statement.
This is the third time Airtel Nigeria is coming tops in the customer service category at the Nigerian Telecoms Awards.
"Right from when the Airtel brand was launched in Nigeria in November, 2010, the company has maintained a singular focus of exciting and delighting telecommunications consumers across the country with relevant solutions to enable them fulfill their dreams and realize their full potentials," the citation of the award said.
"Aside rolling out exciting telecoms offerings such as 2Good Time, Quick Talk, 3.75G, Airtel 5X and Special RCVs for data/internet consumers among several others, the company has also ensured that customers get the very best experience on its network," it added.
Rajan Swaroop, chief executive officer and managing director of Airtel Nigeria, described the awards as an eloquent testimony to the enterprising and resilient spirit of staff of the company, saying everyone at Airtel Nigeria is passionate about creating value for telecoms consumers as well as exceeding their expectations.
First Published: Monday, September 10, 2012, 20:42