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TCS, GE and Saudi Aramco set up all-female BPO in Saudi Arabia

TCS and General Electric will own 76 per cent and 24 per cent, respectively, of the equity in the new venture, TCS said today in a statement.

Mumbai: Tata Consultancy Services (TCS), the country's largest software services firm, has tied up with Saudi Aramco and GE to set up the first all-female BPO centre in Saudi Arabia, creating job opportunities for 3,000 women.

TCS and General Electric will own 76 per cent and 24 per cent, respectively, of the equity in the new venture, TCS said today in a statement.

The centre in Riyadh will be staffed by Saudi females and will start by catering to Saudi Aramco and GE as anchor clients. It will help to localise the business process outsourcing (BPO) industry in Saudi Arabia, it added.

The three partners plan to scale up the new venture to create up to 3,000 jobs for professional Saudi females, it said. GE will create up to 1,000 employment opportunities for the initiative.

"We are helping to build the nation's capacity as it moves towards a knowledge economy by maximising local content, adding value through integrated industrial parks and promoting economic diversification and entrepreneurship," Saudi Aramco President and CEO Khalid A. Al Falih said.

The centre will employ skilled graduates in the areas of finance, accounting, human resources management and supply chain management services.

"In recent decades, the world, including Saudi Arabian enterprises, has been outsourcing these functions offshore. It's time to bring those jobs home," Al Falih added.

Saudi Aramco is the world's largest exporter of crude oil and natural gas liquids.
The centre will eventually expand its customer base beyond anchor clients Saudi Aramco and GE to other companies and institutions across Saudi Arabia.

GE and TCS will also work with Saudi universities and educational institutions to launch specialised training programmes to achieve further job creation goals.

"The Tata Group has a long history of encouraging women to achieve their potential and contribute to the community and we are delighted to work with Saudi Aramco and GE," said Cyrus Mistry, Chairman of Tata Group.

"Saudi Arabia is a focus market for the Tata Group where we have built strong partnerships and this ambitious initiative is an example of our commitment to this market," he said.

TCS delivers BPO services from 20 service locations in over 10 countries, including China, Philippines, India, Hungary, UK, Chile, Ecuador, Uruguay, Mexico and the US.

"This unique initiative will leverage a new talent pool in the Kingdom to meet the business needs of corporations in the region," TCS CEO and MD N Chandrasekaran said.


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