New Delhi: At a time when some sections of the society and the government are at loggerheads over the issue of eliminating corruption, the Plan panel today said the civil society and independent agencies should take up the charge of reviewing programmes.
"It is important that perceptions of public services and quality of governance are measured and evaluated by independent institutions in terms of citizens' report cards or social audits.
"An analysis of levels of public satisfaction and reasons thereof would be extremely useful if done concurrently as programmes get implemented. Civil society and other independent agencies must be charged with this responsibility," the Planning Commission said in the approach paper to the 12th Five Year Plan (2012-17).
There are examples of surveys focusing specifically on the satisfaction from a public service to citizens and they show the areas where people have felt relatively satisfied and those where they felt a great need for improvement, it added.
First Published: Saturday, August 20, 2011, 20:44