New Delhi: The government Friday said there has been a marginal increase in the number of customer complaints received against public sector banks (PSBs).
"There is a marginal increase in the complaints received under Banking Ombudsman Scheme, 2006, against public sector banks," Finance Minister P Chidambaram said in a written reply to the Lok Sabha.
He was replying to a question on whether the number of complaints against the functioning of PSBs has increased over the years.
The total number of complaints against the PSBs stood at 48,180 during 2011-12, higher than 42,724 during 2010-11 and 41,924 during 2009-10, he said.
Under the Banking Ombudsman scheme of the RBI, 15 offices of banking Ombudsman situated across the country aim to expeditiously resolve the complaints received from customers relating to deficiency in banking services.
"A number of steps have been taken by the RBI and the government to resolve the complaints of customers expeditiously, generally within 30 days, by putting in a place a robust grievance redressal system ... In all PSBs," Chidambaram added.
First Published: Friday, December 07, 2012, 17:54