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BlackBerry blues over, service restored worldwide

Last Updated: Friday, October 14, 2011 - 10:25

Ottawa: BlackBerry services were restored worldwide today after an embarrassing technical glitch left millions of users without email and messaging for almost four
days, the smartphone`s maker said today.

"All of the services are back up globally," Research inMotion (RIM) founder and co-chief executive Mike Lazaridis told a press conference. "We`ve now restored full services."

Lazaridis apologised to the millions of BlackBerry usersin Europe, the Middle East, Africa, India, the United States, Canada, Brazil, Argentina and Chile who were starved of
instant access to emails and messaging since Monday.

Speaking on the fourth day of disruptions, which the firm blamed on a backlog of emails caused by an initial technical failure at a facility in Europe, Lazaridis said: "This was
unfortunately the largest (outage) we`ve experience."

"I want to apologise to all of the BlackBerry customers we`ve let down," he said. "You expect better of us. I expect better of us. Our inability to quickly fix this has been

RIM said an initial technical failure had prompted a build-up of messages in its network that snowballed around the world, affecting many of the firm`s 70 million subscribers.
The hardware failure reportedly started at the company`s British hub in Slough, a town west of London.

Lazaridis said the company was taking "immediate and aggressive steps," including with its suppliers responsible for the design and manufacture of the "core switch" blamed for
the outage, "to minimize the risk of something of this magnitude happening again."

Its failure "caused a cascade failure in our system," he explained. "There was a backup switch but the backup didn`t function as intended and this led to a backlog (of messages)
in the system.

"The failure in Europe in turn overloaded systems elsewhere."


First Published: Friday, October 14, 2011 - 10:25
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