Trai wants to know how telcos are masking call drops by using "cheat" technology

Updated: Jun 07, 2016, 13:52 PM IST
Trai wants to know how telcos are masking call drops by using "cheat" technology

Zee Media Bureau

New Delhi: Telecom regulatory body Trai is keen to know how telecom service providers are using radio link timeout technology for allegedly masking call drops and getting away from the building up a case of call drops against themselves.

As per industry reports, some telecom operators are using the call drop masking technology billing consumers even for the dropped calls.

"Before setting up any enquiry, we will seek details of radio-link technology (RLT) from telecom operators around parameters that are applicable globally, they are following here and parameters that they have been following over a period of one year," Trai Chairman R S Sharma told reporters on sidelines of an industry event.

The regulator had conducted tests to check the authenticity of telecom service providers on the call drop claims, and contrary to the claim found high call drop incident in Delhi NCR. The trai report showed a majority of the call drops happening in the areas like  central Delhi, Dwarka, IGI Airport, Gurgaon & Manesar, Noida and Mayur Vihar.

After Delhi, the tests have been conducted in Hyderabad and Bhopal as well.

The Supreme Court recently quashed a rule that mandated telecom operators to compensate consumers Re 1 for each call drop with the upper limit at Rs 3 per day.

 

With PTI inputs