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What to do when ATM transaction fails, but amount gets debited from account?

As per RBI guidelines, in case of non-disbursal of cash from the ATM of your bank or any other contact nearest branch of bank where you have account.


What to do when ATM transaction fails, but amount gets debited from account?

Zee Media Bureau

It's a common story one hears regularly that a person got shortchanged by the ATM with amount getting debited from his account without any cash disbursal by the machine. The question then arrives what should one do in such a situation.

Here we will let you know how to tackle the situation.

As per RBI guidelines, in case of non-disbursal of cash from the ATM of your bank or any other contact nearest branch of bank where you have account. In case, the bank branch is closed or it's a holiday then register your complaint on the customer care number. The bank takes at least one week to solve your problem.

  • You must keep the transaction slip with yourself safely during the waiting period.
  • In case you are unable to recover transaction slip, bank statement will also do.
  • You must register a written complaint with the bank along with photocopy of transaction slip.
  • The bank has to return money inside one week if the complaint is genuine. In case it fails, it will have to pay Rs 100 as a fine on daily basis.
  • In case your complaint is not solved even after a week passing, you can contact Banking Lokpal for the same.

Banks usually take 24 hours to credit cash to the account of a person in such situations if it is at fault.

 

From Zee News

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