TRAI to review registration process for consumer advocacy

TRAI to review registration process for consumer advocacy New Delhi: Telecom regulator TRAI on Monday said it will review the registration process for consumer advocacy groups to bring in more transparency and facilitate more effective communication with them.

Any organisation registered under Societies Registration Act 1860 or any other Act for promotion of education and protection of interest of consumers registered under Section 25 of the Companies Act 1956 would be eligible for registration, TRAI said in the draft 'Registration of Consumer Organisations Regulations 2012' said.

Telecom Regulatory Authority of India (TRAI) added that the organisation should have at least three years' experience in handling consumer complaints, advocating cause of consumers, research and survey on consumer issues to be eligible for registration.

It further said the organisation seeking registration have to submit an affidavit of it being non-profit and non-political as well as defining its role and obligations.

"The review of the existing framework for registration of consumer organisations has become necessary with a view to bring in more transparency in registration process and to facilitate close and effective interaction with consumer organisations," Trai said.

It added that the renewal of registration of the organisations would depend on their performance.

At present, there are about 90 consumer advocacy groups registered with the Authority.

The last date for receiving comments from stakeholders is December 10, 2012.

PTI