New Delhi: Telecom companies will have to pay a penalty of up to Rs 10 lakh if they submit a false compliance report on quality of broadband services, according to sectoral regulator TRAI.
"If the compliance report furnished by a service provider providing broadband service...Is false...It shall, without prejudice to the terms and conditions of its license...Be liable to pay an amount, by way of financial disincentive, not exceeding rupees ten lakh per parameter," TRAI said in Quality of Service of Broadband Service (Amendment) Regulations, 2012.
The new regulations, which will come into effect from January 1, 2013, also said if a service provider offering broadband service fails to meet the benchmark of Quality of Service (QoS), then it will be liable to pay penalty up to Rs 50,000 per parameter.
Further, in case of second or subsequent such contravention, a penalty up to Rs 1 lakh per parameter should be levied on service provider for each contravention.
"These regulations prescribe financial disincentive on broadband service providers for noncompliance with the benchmark at a rate not exceeding Rs 50,000 per parameter for the first noncompliance and Rs 1,00,000 per parameter for subsequent non-compliance of the benchmarks," TRAI said.
The parameters for quality of service include activation time of broadband connection, fault repair or service restoration time, billing issues, response time to the customer for assistance and connection speed, among others.