Facing corruption issues in Railways? Now file complaints, give feedback at Delhi stations

NEW DELHI: Dedicated counters at Delhi stations will enable passengers to file complaints regarding corruption issues or give feedback for the services provided by the Railways. The counters of Northern Railways have been opened at New Delhi station, Delhi Junction and Hazrat Nizamuddin station. 

Passengers can register their corruption-related complaints and file opinion survey feedback on passenger perception. The decision was taken on the last day of the vigilance awareness week on Saturday.

In the annual Vigilance Awareness Week observed by the Central Vigilance Commission (CVC), the commission had requested all Central Government ministries and organisations to conduct activities around the theme - 'Eradicate Corruption-Build a New India'. Teams had been asked to hold activities within their organization as well as take part in outreach activities for the public.

The CVC in a report in April had said that a major chunk of complaints of corruption that they had received were for the Railways followed by government-owned banks. 

In its annual report for 2017 tabled in Parliament, the CVC had said that the highest of 12,089 such complaints were against Railway employees. Of these, 9,575 were disposed of and 2,514 were pending. Further, a total of 1,037 complaints against railway employees were pending for more than six months.