Zee Media Bureau
New Delhi: In a shocking incident, a 4G Lyf phone, sold by RIL's retail arm Reliance Retail, reportedly exploded and burst into flames on Sunday.
One Tanvir Sadiq, who describes himself on Twitter as the political secretary to the working president of the Jammu and Kashmir National Conference, on Sunday wrote on Twitter and shared photographs of his charred LYF phone.
An explosion in a Reliance phone is not a first. In September, a 4G-enabled LYF Water 1 allegedly also exploded causing burn injuries to one Pankaj Kumar – from Kathua region in Jammu and Kashmir - after which he rushed for medical treatment.
LYF Water 1 smartphone was launched in January this year, comes with a 5.00-inch touchscreen display with a resolution of 1080 pixels by 1920 pixels. The phone runs on Android 5.1 and is powered by 1.5GHz octa-core Qualcomm Snapdragon 615 MSM8939.
The official Twitter handle of Lyf smartphone responded to Sadiq.
When contacted, a Lyf spokesperson said, "We are concerned about the incident reported on social media and are taking the matter seriously.
Lyf maintained that "LYF range of phones are designed and manufactured with global standards by some of the world's leading manufacturers of mobile phones. Each phone goes through a stringent quality control process.
"We are concerned about the incident reported in social media and are taking the matter seriously. We are assessing the cause and will conduct a thorough investigation in the matter. Customer safety is paramount to us and, based on our findings, we will take appropriate action,".