Caretel bags GSM call centre contract from MTNL

Caretel today said it has bagged a two-year contract from state-run MTNL to manage its in-bound call centre operations of GSM network in Mumbai.

Last Updated: Sep 22, 2009, 18:25 PM IST

Mumbai: BPO services provider Caretel today
said it has bagged a two-year contract from state-run MTNL to
manage its in-bound call centre operations of GSM network in
Mumbai.

Under the contract, Caretel will offer MTNL customers
seamless, multi-lingual voice and data support through its
call centre, a company press release said.

Caretel centres will offer cutting-edge technology and
low turn-around time, it said.

Caretel will assume responsibility for MTNL`s business
operations including in-bound customer care, billing support,
outbound calling for lead generation, telemarketing and
billing reminders, using best practices, the release said.

Bureau Report