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Domestic airlines pay Rs 27.7 lakh as compensation for delays

Last Updated: Monday, February 21, 2011 - 23:39

New Delhi: Over 67,500 passengers were affected due to flight delays of over two hours in January, for which six domestic carriers had to shell out a total of Rs 27.72 lakh as compensation.

Out of a total of 67,551 passengers affected, those of SpiceJet were the worst hit.

The low cost carrier spent Rs 20.11 lakh to compensate its 17,480 passengers who were affected by the delays, latest data by the Directorate General of Civil Aviation shows.

Around 16,300 of Jet Airways passengers were affected, while 12,056 flyers of GoAir, 11,042 of Kingfisher and 10,673 of IndiGo were hit by the flight delays last month.
A total of 12,859 passengers were affected due to cancellation of flights, with the domestic carriers together paying a compensation of Rs 8.48 lakh.

While the largest number of 5,547 passengers of Jet Airways were affected by cancellations, low cost carrier IndiGo had just 395 affected flyers. GoAir had 3,421 passengers hit by flight cancellations, followed by 1,944 of SpiceJet and 1,552 of Kingfisher.

Despite having largest number of affected passengers, Jet Airways paid just Rs 10,000 as compensation while SpiceJet shelled out Rs 8.38 lakh to provide hotel accommodation or for rescheduling their flights.

As per the data, the low cost carriers -- SpiceJet, IndiGo, GoAir -- did not have any case of passengers being denied boarding but Jet and JetLite had 456 such cases and paid Rs 8.48 lakh as compensation.

Similarly, Kingfisher denied boarding to 120 flyers and had to pay Rs 7.57 as compensation, apart from rebooking or refunding their tickets.
Interestingly, national carrier Air India filed incomplete data and was asked to file a revised one. But the data did not reach DGCA till the figures were finalised.

During the month of January, JetLite had maximum number of flight cancellations. The airline witnessed 3.5 percent of its flights being cancelled, while no-frill carrier IndiGo had just 0.5 percent.

SpiceJet cancelled just 0.9 per cent of its flights, while Jet Airways cancelled 1.3 per cent, Kingfisher had 1.8 percent, GoAir had 2.3 per cent and Air India (domestic) 2.4 percent.

A little below 65 percent of cancellations were caused by weather-related problems, while 8.3 per cent for technical, 7.3 for commercial and 5 percent due to operational reasons.

Around 1,300 passengers registered complaints of various nature against the six domestic carrier, with largest number being against the low cost carrier GoAir last month and the least against Air India.


First Published: Monday, February 21, 2011 - 23:39

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