PayPal extends refund period by 120 days
In a bid to facilitate refunds for customers and merchants, PayPal, one of the world`s leading payment platforms, extended the time limit from 60 to 180 days for filing a refund claim, a company official said on Thursday.
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Mumbai: In a bid to facilitate refunds for customers and merchants, PayPal, one of the world`s leading payment platforms, extended the time limit from 60 to 180 days for filing a refund claim, a company official said on Thursday.
"The extended refund period is another step towards improving the user experience and enabling them to manage refunds effectively. An extended refund window is a manifestation of our vision of being a customer centric organisation and an enabler of smoother digital payments," said the company`s Managing Director Anupam Pahuja.
With the extension, merchants will get more time to elevate customer concerns and process refunds in a smooth and efficient manner. This will allow them to manage queries independently and in turn reduce the number of escalations thereby helping them to control their fund flow, a statement said.