New Delhi: To provide customer-friendly
services to commuters, the city government has asked
autorickshaw owners to install Global Positioning System
within six months, which will record every kilometer traversed
by the vehicle.
The government is also planning to set up call centres
for the 55,000 odd three-wheelers in the national capital on
the lines of those set up by Radio Cabs.
Making the announcement, Transport Minister Arvinder
Singh Lovely said installation of GPS in autorickshaws is a
step forward in providing good and customer-friendly services
to the commuters.
"We have told the autorickshaw unions that GPS should be
installed in the next six months in all vehicles. The
government decided to give six month time to the autos because
of the money they have to spend for its purchase and to
install it," he said.
He rejected the demands for a hike in bus fares and said
the government had substantially increased it in November
The transport department decided to install GPS in
autorickshaws after a slew of complaints that they did not
comply with fares displayed on their metres and harass
passengers by asking more money to ferry them.
Lovely said once the metres are linked with GPS, every
movement of the autos will be recorded and monitored at the
control room, which will be set up by the government.
"Every kilometre traversed by the vehicle will be
automatically recorded and from the control room it will be
easy to find out where the autorickshaw is at a particular
time," he said.
Lovely also warned auto owners that strict action will be
taken against them if GPS is not installed after the
six-month period, adding that their permits would be canceled.
Transport Commissioner R K Verma said the GPS is the only
technology through which the autorickshaws can be reined.
Regarding the call centres, he said passengers can
contact them through a toll-free number and book autos.
"Every autorickshaw owner will have to pay around Rs
1200-1500 to the government for the call centre services and
GPS monitoring," he said.
The department has also started the process of
installing GPS in all DTC and blueline buses too.