Citizen`s Services Act boards on all govt offices

Sheila Dikshit directed all departments, to put up hoardings outside their offices explaining provisions of the act.

Last Updated: Dec 16, 2011, 22:11 PM IST

New Delhi: Delhi Chief Minister Sheila
Dikshit on Friday directed all departments, brought under purview
of a new law that makes babus liable to pay penalties for
delay in delivering public services, to put up hoardings
outside their offices explaining provisions of the act.

Dikshit issued the directives as, in most of the cases,
citizens have not come forward to claim financial penalty from
officials even if there has been delay in delivering services
to them within government stipulated time-frame, sources said.

The Chief Minister reviewed implementation of the Delhi
Right of Citizen to Time Bound Delivery of Services Act, which
had come into effect on September 15.

As per provision of the legislation, officials are liable
to pay financial penalty to applicants if they fail to deliver
services like issuance of ration card, driving license and
electricity connection within stipulated time-frame.

"The Chief Minister has asked all the departments brought
under the purview of the law to put up hoardings outside their
offices explaining provisions of the law," a senior official
said.

Initially, the government had brought 32 services under
the ambit of legislation and added 12 more last month taking
the total number of services to 44.

The citizens can file application online to get these
services which are being provided under eSLA (electronic
Service Level Agreement.

PTI