Consumer fora pulls up PNB for showing wrong entry
New Delhi: The Delhi State Consumer
Commission has pulled up Punjab National Bank for wrongly
showing entry of withdrawal from a customer account and asked
it to pay a compensation of Rs 12,500 to the complainant.
The Delhi apex consumer redressal forum passed the order
on an appeal filed by PNB challenging the decision of District
Consumer fora asking it to pay the compensation to the
complainant for rendering deficient service.
The complainant, Shankar Das Falwaria, a current account
holder at the bank, while updating his pass book discovered
that it had an entry showing withdrawal of Rs 10,000 through
ATM from his account, though it was not withdrawn by him.
He immediately informed the bank about the entry with a
request to refund the said amount, which was refused by the
bank. Aggrieved, he approached the District consumer fora.
The bank opposed Falwaria`s plea contending that the
claim is frivolous as no withdrawal can be made without using
the ATM and password which is confidential and are confined to
personal possession and knowledge of the drawer.
Rejecting the bank`s contentions the commission said for
such a small amount no one will indict the bank falsely.
"Having heard counsel for both parties, we are of the
view that decision of the District Consumer Forum is right,
and we will therefore not interfere in appeal," the commission
bench of Justice B A Zaidi and member Salma Noor said.
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