Consumer fora pulls up PNB for showing wrong entry
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Last Updated: Monday, November 29, 2010, 19:41
New Delhi: The Delhi State Consumer Commission has pulled up Punjab National Bank for wrongly showing entry of withdrawal from a customer account and asked it to pay a compensation of Rs 12,500 to the complainant.

The Delhi apex consumer redressal forum passed the order on an appeal filed by PNB challenging the decision of District Consumer fora asking it to pay the compensation to the complainant for rendering deficient service.

The complainant, Shankar Das Falwaria, a current account holder at the bank, while updating his pass book discovered that it had an entry showing withdrawal of Rs 10,000 through ATM from his account, though it was not withdrawn by him.

He immediately informed the bank about the entry with a request to refund the said amount, which was refused by the bank. Aggrieved, he approached the District consumer fora.

The bank opposed Falwaria's plea contending that the claim is frivolous as no withdrawal can be made without using the ATM and password which is confidential and are confined to personal possession and knowledge of the drawer.

Rejecting the bank's contentions the commission said for such a small amount no one will indict the bank falsely.

"Having heard counsel for both parties, we are of the view that decision of the District Consumer Forum is right, and we will therefore not interfere in appeal," the commission bench of Justice B A Zaidi and member Salma Noor said.


First Published: Monday, November 29, 2010, 19:41

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