Delhi: More services under time bound delivery act

Buoyed by people`s response, Delhi Government has decided to bring around 60 more public services under the purview of a new law.

New Delhi: Buoyed by people`s response, Delhi Government has decided to bring around 60 more public services under the purview of a new law that makes babus liable to pay penalty to citizens for delay in delivering desired services within the prescribed time limit.
Currently, 44 services offered by 16 departments are the
ambit of the Delhi Right of Citizen to Time Bound Delivery of
Services Act which had come into effect on September 15.

Officials said a staggering 6.13 lakh applications were
received from citizens seeking various services under the
provision of the legislation till yesterday.

Chief Minister Sheila Dikshit, who has been personally
monitoring implementation of the scheme, held a meeting with
top officials of various departments and agencies implementing
the legislation.

After the meeting, officials said 25 more services will
be brought under the ambit of the law within a week while
another 34 services will be included by February next year
taking total number of services under the law to more than
As per provision of the legislation, officials are liable
to pay financial penalty of Rs 10 per day upto a maximum of Rs
200 to applicants if they fail to deliver services like
issuance of ration card, driving license and electricity
connection within stipulated time-frame.

In the meeting, Dikshit criticised Transport department
for failing to deliver certain services to citizens within
stipulated time-frame to which officials of the department
explained that the delay has been caused as the private entity
which was given contract to install certain electronic
appliances is yet to complete the work.

Dikshit strictly ordered the department to remove all
bottlenecks in compliance of the new legislation. The Chief
Minister, however, expressed satisfaction over performance of
most of the departments.

"Transport department is the only department where
pendency has been reported as the contractor has not been able
to install appliances to generate required documents," said an

Under the provision of the act, the citizens can file
application online to get 44 services which are being provided
under eSLA (electronic Service Level Agreement.

Officials said after a week`s time, transport department
will be required to issue a second copy of driving licence as
well as an international driving licence to an applicant
within two days` time, the excise department will have to
grant licence for serving liquor at home in excess of
possession limit within 15 days while online registration of
shops and establishments by MCD will have to be completed by
one day after submission of application.

Similarly registration of group housing societies will
have to be done within 60 days of filing application, new
domestic water connection will have to be given within 35
days, permission for serving liquor at a place other than the
licensed premises will have to be granted within four days and
temporary registration of vehicles will have to be issued
within 15 days.

Officials said it has been decided to set up separate
help desks at the premises of all concerned departments to
facilitate submission of applications for service delivery and
scrutiny of applications at the time of submissions.

Such home desks will also provide Internet services to
the applicant for tracking the status of their applications.


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