iVolunteer conducts email etiquette lessons for professionals

The social enterprise is hosting sessions in the art of effective communication over email for working professionals.

In a work life interacting in an official communication is an important activity. To be able to do so even while on the go is the new mantra of survival for professionals today. Keeping this in mind, iVolunteer, a social enterprise that promotes volunteering conducts a session titled Gyaan Training on “Email Etiquettes”. “GYAN (Get Your Answers Now) sessions are technical clinics that aim to improve an employee's efficiency. Most of them belong to the organisations in the development sector,” says Anuradha Gupta, programme manager GYAN. The five hour long session offers customised inputs relevant to the work of the participating organisation. Powered by practical tips and practice sessions, across various subject areas these sessions help participants to get a hands on and a hand held training environment.

GYAN sessions offer handheld support and provide customised answers to specific challenges that are faced by notforprofit organisations. For the last two years these sessions have been bridging the skill gap in the non-profit sector. “After receiving feedback from these professionals we have modelled our sessions on topics like email etiquette, building an engaged community online, project planning and strategy thinking,” informs Gupta.

According to Amrita Dutta, who conducts the session, “Everyone uses e-mail every day, without thinking too much about it. It allows instantaneous discussion and direction, it lets you reach people in all corners of the globe. But one needs to keep a check that wrong messages are not being sent out.”

Dutta believes that one's e-mail style says a lot about that person both professionally and personally. Is it better to be formal or informal? Should you include a salutation or just get right to the point? Is it ok to use emoticons in professional e-mails? are some of the questions that may crop up while you communication in an office environment. “Your e-mail style is a direct reflection of your professional reputation, hence you cannot afford to assume that you are being understood,” she explains.

Over the years, ivolunteer has noticed the appreciation and acceptance of this format of capacity building among not just NGOs but also from individuals, who are often willing to sponsor their own participation. “In response to this growing need we conduct a few ‘open workshops’ on topics that are relevant to professionals across sectors. For example, ‘Be friends with your money’ session conducted in Delhi assisted professionals to gauge their financial status and provided held guidance at managing money,” says Gupta. With centres in Mumbai, Delhi, Bangalore, Chennai, Kolkata, Pune and Hyderabad, iVounteer hosts two to three GYAN sessions every month at each of these locations. Interested candidates can apply to http://goo.gl/FYs55S

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