New Delhi: It is early morning, and inside a single-storey building`s basement, a man picks up one of four ringing telephones. He asks the caller in a deep baritone: "But what went wrong?" and steers the person towards an hour-long conversation.It was a depressed caller, he says later. The man, who uses the pseudonym Zaki Shah, is from the hush-hush world of `talk therapy` where people feeling depressed or suicidal find refuge in the voices of counsellors sitting far away and working at odd hours.The time this IANS correspondent spent at the headquarters of this 24-hour 14-state helpline, run by St. Stephen`s Hospital and Emmanuel Hospital Association, revealed a world of despair and rescue where identities are withheld as new hopes are born.The helpline, started in October last year, has seen an increase in the density of calls from Delhi, Punjab, Haryana and Uttar Pradesh and even the northeast. Also, more youths from small towns now share their woes on the phone.
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