New Delhi: Prime Minister Narendra Modi has set a maximum of two-month deadline for addressing public complaints, a media report said on Thursday.
The prime minister has passed the directive during a stock-taking meeting related to governance.
According to NDTV, PM Modi has urged the officials to “focus heavily on public grievance redressal”.
“Grievance redressal is one of the biggest aspects of good governance and there was need for focused action within the next one month,” the report quoted him as saying.
The report further said that the “PMO has been receiving a lot of complaints about tardy grievances disposal through several interactive platforms.”
PM Modi called for a comprehensive district-wise “review of citizen-centric services across the country”, the report added.
The PM also wanted to know about the status of social sector schemes like the Widow Pension Programme and eradication of leprosy.
He also reviewed the progress of vital infrastructure projects and also about the ease of doing business, the report added.
He also stressed on the digitization of land records and integration of the data with Aadhaar accounts, which is important to monitor the successful implementation of Pradhan Mantri Fasal Bima Yojana, NDTV quoted officials as saying.