Srinagar: Jammu and Kashmir Chief Minister Mehbooba Mufti on Saturday chaired a high-level meeting of officials here and took stock of the development activities during her first visit to the Valley after assuming office.
Asking officers to lead from the front in solving problems of the people, Mehbooba described former Chief Minister Mufti Mohammad Sayeed's vision as a perfect roadmap in making districts real models in development and urged deputy commissioners and senior superintendents of police to carry forward his mission.
Stressing on strict adherence to the standing operating procedures (SoPs) while dealing with law and order situations, the Chief Minister said deputy commissioners and SSPs will be held directly responsible for public delivery mechanism in their respective districts.
She invited suggestions from the DGP in better crowd management by using innovative methods to safeguard human lives in law and order situations.
"Real administration lies with the DCs and district SPs. You are the principle instruments of change and I expect immediate results so that people who are the real stakeholders feel a positive change on the ground," she said.
On the issue of implementation of the Public Services Guarantee Act (PSGA), Mehbooba expressed serious concern over non-adherence of timelines fixed under various services with special reference to issuance of rations cards, copy of FIRs, birth and death certificates.
She directed the Deputy Commissioner, Srinagar to conceive a model in implementation of PSGA which can be replicated in other districts.
She said she would be sending cases on experimental basis to check if the system was working properly and added that she would be happy if the services are extended to people well before the stipulated timeline, especially in case of CID verification carried out for issuance of passports as well as NoCs for newly-appointed candidates in government service.
She also issued immediate directions for devising a mechanism where the deputy commissioners and SSPs hear public grievances at least two days a week, Tuesday and Thursday, from 2 PM to 5 PM.
She observed that in many cases a law and order situation arises due to unmet civic demands. If genuine concerns related to basic amenities are addressed, several law-and-order issues will be automatically resolved, she said.
The meeting was attended by Deputy Chief Minister Nirmal Kumar Singh, Chief Secretary BR Sharma, Director General of Police K Rajendra Kumar, and several other senior officers, including deputy commissioners and police heads of Valley's districts.