Srinagar: The Public Services Guarantee Act
will help streamline delivery of public services and reduce
corruption in lower levels of administration, Jammu and
Kashmir Chief Minister Omar Abdullah has said.
Omar also said that he would himself monitor the
functioning of departments identified under the Act for
providing quick services to the people.
"PSGA is an important tool in streamlining delivery of
public services and providing these within the fixed time
frame. It will reduce the lower level corruption to a great
extent," he said addressing a high-level meeting to review
implementation of the Act here last evening.
The state government recently notified 45 services in six
departments of Public Health Engineering (PHE), Power, CAPD,
Revenue, Housing and Transport under the PSGA so that these
services can be provided to people within the prescribed time
The Act also provides for punishment in the form of fine
to the erring official for not providing the service within
the fixed time limit. A part of the fine shall be given to the
complainant as compensation for delay in receiving the
Omar impressed upon the administration to ensure the
implementation of PSGA in letter and spirit, making it clear
that no laxity would be tolerated on this count.
"There is an urgent need of making general people aware
of their rights of receiving public service within the
prescribed time frame," he said.
The Chief Minister gave two weeks to the concerned
departments for installing hoardings throughout the state in
their offices giving details of the service and the time line
the department is legally bound to provide to the people.
He also directed the Rural Development Department to
provide all information to the Panchayats about the services
notified under the Act and the time-frame fixed for its