Thiruvananthapuram: The 24x7 public grievance
redressal call centre, which was set up in the office of
Kerala Chief Minister Oommen Chandy two days ago, has received
a huge response in the first day itself with as many as 2.25
lakh people calling the toll-free numbers.
As the lines were choked, only 6,315 calls could be
attended and out of them, 4,220 calls were registered in the
system, a CMO spokesperson said.
Most of the callers congratulated Chandy for starting
such a novel venture, the spokesperson said.
The facility is the first-of-its-kind to be set up in any
state and people from any corner of the world can call the
CM's office seeking redressal for their grievances or make
suggestions, the spokesperson said.
Under the system, anybody can dial '1076' from BSNL
phones to reach the CMO. The toll-free number to be dialled
from phones of other service providers is 1800-425-1076. Those
living abroad could tap the service by calling 0471-1076.
Complaints received would be referred to officials
concerned for quick action and the person who made the
complaint would be given a docket number for future
references.
If action is not taken on each grievance within a month,
the caller could get back to the chief minister to find the
status of his call and reasons for the delay.
PTI
First Published: Saturday, September 03, 2011, 19:22