Kerala CM`s call centre elicits huge response

Last Updated: Saturday, September 3, 2011 - 19:22

Thiruvananthapuram: The 24x7 public grievance
redressal call centre, which was set up in the office of
Kerala Chief Minister Oommen Chandy two days ago, has received
a huge response in the first day itself with as many as 2.25
lakh people calling the toll-free numbers.

As the lines were choked, only 6,315 calls could be
attended and out of them, 4,220 calls were registered in the
system, a CMO spokesperson said.

Most of the callers congratulated Chandy for starting
such a novel venture, the spokesperson said.

The facility is the first-of-its-kind to be set up in any
state and people from any corner of the world can call the
CM`s office seeking redressal for their grievances or make
suggestions, the spokesperson said.

Under the system, anybody can dial `1076` from BSNL
phones to reach the CMO. The toll-free number to be dialled
from phones of other service providers is 1800-425-1076. Those
living abroad could tap the service by calling 0471-1076.

Complaints received would be referred to officials
concerned for quick action and the person who made the
complaint would be given a docket number for future
references.

If action is not taken on each grievance within a month,
the caller could get back to the chief minister to find the
status of his call and reasons for the delay.

PTI



First Published: Saturday, September 3, 2011 - 19:22
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