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AI strike: Caught off guard, passengers complain

Passengers had a harrowing time on Tuesday as Air India staffers went on a flash strike to protest delay in payment of salaries resulting cancellations and delay in flights.



New Delhi: Passengers had a harrowing
time on Tuesday as Air India staffers went on a flash strike to
protest delay in payment of salaries resulting cancellations
and delay in flights.

Many passengers complained they were not informed
about the cancellation or delay in departure by the airline.

"We were not informed about the cancellation and I got
to know about it only when I reached the airport," said Sanjay
Sharma, a passenger.

Another passenger, Subhav Verma claimed that he had
telephoned the airline asking them whether there was any
change in the schedule.

"I called before I started for the airport. They said
everything was as per schedule. But reaching the airport, I
came to know that my flight was cancelled," he said.

A passenger Vijay Sangli said he has to reach Udaipur
to attend a wedding. "There is still no news on what time I
will be able to reach there," he said.

An Air India spokesperson claimed that the airline
offered full refund to passengers whose flights were cancelled
while those in transit due to delays were given hotel
accommodation and local transport.

Air India`s operations were severely affected today
with at least 16 flights, including five international
services, being cancelled as over 16,000 staffers went on the
flash strike.

Several other flights were delayed, many of them by
over an hour, as the strike from 12:30 hours spread in major
metro cities with employees walking out of their offices and
organising demonstrations to press for their demands.

Air India had last week decided to delay the May
salaries by a week.

The international flights cancelled were those from
Delhi to Jeddah, Abu Dhabi and Dubai (two flights) and one
from Amritsar to London, Air India officials said.

Domestic services from Kolkata, Mumbai, Hyderabad and
Chennai were also affected. Among the flights delayed was one
from Coimbatore to Chennai, which flew in Tamil Nadu Chief
Minister M Karunanidhi after a two-hour delay.

PTI

From Zee News

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