New Delhi: No more endless wait to get
your ration card, driving license or other government services
in the city as babus will now have to pay financial penalty if
they fail to deliver them within stipulated time-frame.
The Delhi Government has notified the Delhi Right of
Citizen to Time Bound Delivery of Services Act under which
officials in several departments will have to pay financial
penalty to citizens if they fail to deliver services in a
The legislation, adopted by Delhi Assembly in March,
fixes financial penalty in the range of Rs 10 to Rs 200 per
day for failing to deliver the services while making it a
right of every citizen to obtain timebound delivery of
services from certain government agencies.
The departments which have been included under the
legislation are Revenue, Food and Civil Supplies, Transport
and Trade and Taxes as well as civic agencies MCD and NDMC.
According to the legislation, a maximum penalty of Rs
5,000 can be imposed on officials for failing to deliver
services. For deciding financial penalty, the legislation also
provides for setting up "competent authority".
The legislation says for issuance of ration cards, it
should not take more than 45 days while MCD and NDMC should
not take more than seven working days for issuance of
registration of birth and registration of death certificates.
The Transport Department should not take more than one
day to renew permanent driving license while learner`s driving
license should be issued on the same day of filing of the
The legislation basically aims at sensitising the
government servants towards the citizens and to enhance and
imbibe a culture to deliver services within a stipulated
"The legislation came into force after issuance of a
notification by the government last week," said a senior