New Delhi: An anti-corruption helpline set up
by the Central Vigilance Commission ten days back is getting an overwhelming response from aggrieved callers in the national capital.
"There has been a tremendous response from the people.
Our lines are flooded with calls throughout the day. The
helpline is getting about 250-300 calls on an average
everyday," a CVC official said.
Aggrieved persons can call on the toll free number
1800-11-0180 and on 011-24651000 exclusively set up by the
anti-corruption watchdog to resolve their problems related to
unnecessary lingering of work in any department due to demand
for "undue favours" or "gratification" by public servants.
The helpline was started on October 25 and is operational
from Monday to Friday between 10 am and 7 pm, the officer
"It`s hardly been ten days since we started this service
and the response is quite encouraging," he said.
Giving details of the innovative approach, the official
said, "anyone can call the helpline number and complain about
the harassment or injustice being faced by him or her. He can
directly be connected to the Chief Vigilance Officer (CVO) of
the concerned department.
"The CVO would take all the details from the caller and
check whether his problem is genuine or not. Accordingly,
necessary action will be taken," he said.
The primary aim behind setting up such a call centre is
to help people in getting their work done without unnecessary
hassles besides checking corruption, the official said.
"People can file complaints related to bribery and other
problems being faced by them in all the Central Government-run
ministries, other departments like Municipal Corporation of
Delhi (MCD), New Delhi Municipal Council (NDMC) and Delhi
Development Authority (DDA) and public sector units, among
others," he said.
Complaints related to Delhi Government or its departments
will not be resolved through the helpline or by the Commission
since they do not come into its mandate.