New Delhi: Airports of Delhi, Mumbai and Hyderabad are among the top five airports in the world providing international standard services.
Airports Council International (ACI), a global body of airports, has adjudged Delhi`s Indira Gandhi International (IGI) airport as second best after Seoul`s Incheon airport in the category of airports handling 25-40 million passengers per annum (MPPA) for their service quality for the year 2012.
Mumbai`s Chhatrapati Shivaji International airport was adjudged the third best in this category, an ACI statement said.
Hyderabad`s Rajiv Gandhi International airport (RGI) has bagged the second position for their service quality in the category of five to 15 MPPA. Japan`s Nagoya airport was adjudged the best in this category.
In the Asia-Pacific region, Delhi airport was adjudged as fourth in the Best Airports by Region (fewer than two million passengers per year) category. Seoul`s Incheon ranked first, Singapore`s Changi second and Beijing was placed at the third spot.
The annual service quality passenger survey undertaken by ACI, an autonomous and independent body, measures customer feedback on a range of service delivery parameters that track the customer experience at an airport from the moment of arrival to the departure gate. Analysis of this "real-time" data, recorded on the day of travel, serves as a guide for better aligning service provision with customer expectations.
The ASQ Awards have become the world`s leading airport passenger satisfaction benchmark.