New Delhi: Faced with complaints of delay in issuance of passport, the Ministry of External Affairs on Saturday held `passport melas` in seven cities to address the growing demand and promised to rectify problems relating to its issuance in the next few weeks.
The two-day melas were held in Delhi, Ghaziabad, Lucknow, Amritsar, Bangalore, Chennai and Hyderabad.
Hundreds of people turned up at passport offices to apply for their document.
"The response to the mela in New Delhi has been tremendous. Till 11.30 AM, over 2,500 people had turned up at the Passport Seva Kendra in Bhikaji Kama Place. We expect the number to increase tomorrow," Basant K Gupta, Additional Secretary, Ministry of External Affairs, told a press conference here.
Online appointments are not required for the `Passport Mela` and applications will be on walk-in basis only in person and not through any third party.
He said the Ministry has now installed a single software developed by TCS for process of passport applications across the country and all technical and other problems relating to its issuance will be resolved in the next four weeks.
"There have been problems. The software was installed only on June 12 and it has been just 10 days. All the issues relating to delay and technical problems will be rectified by July-end," Gupta said.
The official also said the ministry would take a call on Monday whether to hold such melas in the coming weeks after gauging the response of the public.
"I don`t want to make any announcement today. We will decide on holding such melas in the future on Monday...It will be based on the response we get from the public," he said.
Over 30,000 people were expected to submit their passport applications across the country during the mela.
Gupta said shortage of manpower is also a problem which leads to delay in process of passport applications and listed the initiatives being taken by the Ministry to resolve the issue.
"We just have 2,100 employees against the sanctioned strength of 2,700 employees. We have just recruited some data entry operators and they are undergoing training. The Department of Personnel and Training has assured that they will give some 100 plus people this year," he said.
The `passport melas` can be conducted even on a fortnightly basis if the response from public is positive, he said.
Gupta said the Ministry has taken adequate measures to lessen the burden on the staff of both the Passport Offices and Tata Consultancy Services, who have to work for the whole week.
"We have asked the TCS to constitute two teams. One team will work on a Saturday and the other will work on Sunday. The employees of Passport Offices will be given compensatory leaves for working on Saturdays and Sundays," he said.
To a question, Gupta said all passport offices will have a dedicated officer in the next few weeks to fill up forms of people. These services can be availed at a cost of less than Rs 100.