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Now, compensation for delayed, cancelled flights

Air travellers would now be compensated for cancellation or delays in flights which have not been caused by situations like fog or any reason beyond the control of the airlines, if a new draft rule is implemented.



New Delhi: Air travellers would now be
compensated for cancellation or delays in flights which have
not been caused by situations like fog or any reason beyond
the control of the airlines, if a new draft rule is
implemented.

New rules detailing the conditions of compensation have
been drafted by the aviation regulator Directorate General of
Civil Aviation, which has invited comments from the public
before finalising them.

The decision came in the wake of rapid expansion of air
services on domestic and international routes and the
necessity for the government to ensure appropriate protection
for air travellers in case of flight disruptions, denied
boarding, cancellations and delays without due notice to the
passengers, an official spokesperson said.

As the distinction between scheduled and non-scheduled
services was coming down, such protectionary measures would
also be provided to passengers travelling on non-scheduled
flights, like charters, also.

The new rules or the Civil Aviation Requirement (CAR)
would bring the Indian aviation law in tandem with the
Montreal Convention in regard to the liabilities of the
airlines.

The operating airline would, however, be under no
obligation if the cancellations and delays are caused by
events beyond its control, like natural calamities or
political instability.

Under the draft CAR, the financial compensation would be
given only if the amount of tickets cost is higher than the
compensation amount.

It would be Rs 2,000 or the value of the ticket whichever
is less for flights having a block time of upto and including
one hour. Till two hours, the compensation would be Rs 3,000
or the value of the ticket whichever is less.

Similarly, if the delay is more than two hours, the amount
would be Rs 4,000 or the value of the ticket whichever is
less.

The draft rule provides that alternatively, the passenger
would be offered the choice of a refund at the price it was
purchased, a flight to the first point of departure and
alternative transportation to the final destination wherever
applicable.

Besides, the passengers shall be offered free of charge
meals and refreshments and hotel accommodation, including
transfers, when necessary.

PTI

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