‘Over 27,000 public grievances received in 2011’

Last Updated: Wednesday, March 28, 2012 - 16:04

New Delhi: The Centre today said it has
received over 27,000 public grievances last year from
different states.

"Of the total 27,272 complaints, a highest of 4,976 were
received from Tamil Nadu, followed by 2,791 from Maharashtra,
2,788 from Uttar Pradesh, 2,495 from Delhi and 1,716 from
Andhra Pradesh," Minister of State for Personnel, Public
Grievances and Pensions V Narayanasamy told the Lok Sabha in a
written reply.

Besides, 1,439 such complaints were received from Kerala,
1,414 from West Bengal, 1,084 from Haryana, 1,065 from
Rajasthan and 1,025 from Gujarat, he said.

The complaints were received through `Sevottam` - a
service excellence model for improvement in public service
delivery - developed under a Centralised Public Grievance
Redress and Monitoring System (CPGRAMS) by Department of
Administrative Reforms and Public Grievances.

"CPGRAMS is a web based portal, enabling citizens for
lodging grievances from any geographical location and also
viewing the status of redressal of grievance," Narayanasamy
said.

A total of 6,042 public grievances have been received
between January and March this year, he said, adding that the
government has got 15,228 such complaints in 2010.

PTI



First Published: Wednesday, March 28, 2012 - 16:04
TAGS:

More from zeenews

 
comments powered by Disqus
Party Won Trends Swing
BJP 122 122 76
SHS 63 63 19
INC 42 42 -40
NCP 41 41 -21
MNS 1 1 -12
OTH 19 19 -22
Party wise Trends/Tally | Key Candidates | Vote Share
Constituency Wise Results
Party Won Trends Swing
BJP 47 47 43
INLD 19 19 -12
INC 15 15 -25
HJCBL 2 2 -4
OTH 7 7 -2
Party wise Trends/Tally | Key Candidates | Vote Share
Constituency Wise Results