Passenger panel wants improved food quality in trains

Last Updated: Tuesday, September 8, 2009 - 19:01

New Delhi: Six weeks after its constitution, a
railway committee has felt the need to improve the quality of
food served in trains and on platforms.

"There is a need for improvement of food quality served
in trains and on platforms," said Derek O`Brian, Chairman of
the Railway Passengers Committee told agency here today.
"We are going to submit our first report to the Railway
Board next month giving details of our experience at different
stations and trains as also our recommendations," he said.

The committee is currently inspecting various trains,
platforms and pantry cars, and interacting with passengers to
have a first hand experience of the state of the affairs in

"Till now we have visited various stations in many states
including Madhya Pradesh, Orissa, Tamil Nadu, Karnataka, West
Bengal and Uttar Pradesh," he said.

The committee is also looking into cleanliness in trains
and stations.

Admitting that a lot needs to be done, he said "the
Minister (Mamata Banerjee) has charted out a clear roadmap in
her budget speech and our focus is to keep the consumer in
mind in all what we do. A lot is to be done."

The Railway Passenger Services Committee is finalising its
report focusing on quality, service, cleanliness and value.
"Before we make recommendations we need to get a feel on
the ground and try and experience what the consumer is
experiencing at stations and in trains," O`Brian said.

The committee is working closely with a team of senior
Railway Ministry officials including IRCTC officials. IRCTC is
responsible for serving food in premier trains like Rajdhani
and Shatabdi.

"To popularise Janata meals at stations we have suggested
introduction of regional flavour," he said.

The committee is now rotating the venue of its meeting
across different railway zones.

The first meeting was held in Delhi and the second in
Kolkata, while the third is scheduled for Bilaspur on
September 19.

Some of the stations already visited by the committee
include Agra, Allahabad, Varanasi, Bangalore, Coimbatore,
Egmore, Chennai, Puri, Balasore, Bhubaneswar, Kharagpur and
Cuttack.

"We will continue to board trains and inspect pantry cars.
The idea is to make the consumer (passenger) experience better
food across all classes of travel," he said.

Bureau Report



First Published: Tuesday, September 8, 2009 - 19:01

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