Passenger panel wants improved food quality in trains
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Last Updated: Tuesday, September 08, 2009, 19:01
New Delhi: Six weeks after its constitution, a railway committee has felt the need to improve the quality of food served in trains and on platforms.

"There is a need for improvement of food quality served in trains and on platforms," said Derek O'Brian, Chairman of the Railway Passengers Committee told agency here today.

"We are going to submit our first report to the Railway Board next month giving details of our experience at different stations and trains as also our recommendations," he said.

The committee is currently inspecting various trains, platforms and pantry cars, and interacting with passengers to have a first hand experience of the state of the affairs in

"Till now we have visited various stations in many states including Madhya Pradesh, Orissa, Tamil Nadu, Karnataka, West Bengal and Uttar Pradesh," he said.

The committee is also looking into cleanliness in trains and stations.

Admitting that a lot needs to be done, he said "the Minister (Mamata Banerjee) has charted out a clear roadmap in her budget speech and our focus is to keep the consumer in mind in all what we do. A lot is to be done."

The Railway Passenger Services Committee is finalising its report focusing on quality, service, cleanliness and value.

"Before we make recommendations we need to get a feel on the ground and try and experience what the consumer is experiencing at stations and in trains," O'Brian said.

The committee is working closely with a team of senior Railway Ministry officials including IRCTC officials. IRCTC is responsible for serving food in premier trains like Rajdhani and Shatabdi.

"To popularise Janata meals at stations we have suggested introduction of regional flavour," he said.

The committee is now rotating the venue of its meeting across different railway zones.

The first meeting was held in Delhi and the second in Kolkata, while the third is scheduled for Bilaspur on September 19.

Some of the stations already visited by the committee include Agra, Allahabad, Varanasi, Bangalore, Coimbatore, Egmore, Chennai, Puri, Balasore, Bhubaneswar, Kharagpur and Cuttack.

"We will continue to board trains and inspect pantry cars. The idea is to make the consumer (passenger) experience better food across all classes of travel," he said.

Bureau Report

First Published: Tuesday, September 08, 2009, 19:01

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