Passengers slam GoAir over flight delay

Irate passengers of a GoAir flight from Kochi to Delhi have charged the private airline with "negligence and indifference".

New Delhi/Mumbai: Irate passengers of a
GoAir flight from Kochi to Delhi have charged the private
airline with "negligence and indifference" after they were
made to wait at Mumbai airport on Sunday night and asked to
board another plane for their onward journey.

Denying the charge, a GoAir official today said the
airline took utmost care of the passengers after the flight
was delayed because of a technical snag.

"Flight 452, scheduled to fly from Mumbai to Delhi,
was delayed by an hour and 20 minutes due a minor technical
snag. During this time, the passengers were de-planed and
taken to arrival hall where they were issued fresh boarding
passes and taken back to departure area. We also served food
at the Mumbai Airport, "GoAir Vice-President (Operations)
Rakesh Tiwari said here.

"Passenger satisfaction and safety are of prime
concern to GoAir," he said, adding all 30 passengers were
later flown to Delhi.

About 30 passengers, including the aged and children,
were "stranded at the Mumbai airport on Sunday night due to
the negligence and indifference of GoAir", the passengers
alleged in a statement here.

After flight G8-452 landed on time at Mumbai from
Kochi, the Delhi-bound passengers were told to change over to
another aircraft, the statement said. It, however, did not
give the duration of the delay.

Claiming that the airline staff gave varied reasons,
like technical snag and Delhi weather, for the delay and the
change of aircraft, the statement said.

At the airport, the travellers were given new boarding
passes to depart from Mumbai at 11 pm and "the passengers were
left uncared for without any place to sit, water or food", the
statement said.

The passengers, including a senior advocate from
Kerala, K Ram Kumar, also registered complaints at the airline
counter in Mumbai airport, it added.

The scheduled time of departure of G8-452 from Kochi
was 1915 hours and its arrival time at Delhi was 2350 hours,
after a stopover in Mumbai.


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