New Delhi: The Supreme Court has chided the
airline companies for frequent loss of passengers` baggage and
upheld a Rs 9.3 lakh penalty imposed on international carrier
Royal Jordanian Airlines for misplacing a couple`s baggage.
"Aap log to passengers ko pareshan kar rakha hai (you
have harassed the passengers). These days, there are a lot of
complaints from passengers that their baggages are missing.
The airlines must be made accountable for such losses," a
Bench of Justices Markandeya Katju and T S Thakur said.
The apex court made the remarks while dismissing an
appeal filed by the airlines challenging the findings recorded
by the Orissa State Consumer Commission and the National
Consumer Disputes Redressal Commission(NCDRC).
"Poor people. They were forced to spend 15 days without
their clothes. How do you expect them to lodge a complaint
immediately? They would first obviously go to the shop to
purchase their clothes," the Bench snapped at senior counsel A
Sundaram, representing the Jordanian Airlines, when he tried
to cite technical flaws in the complaint.
The couple in their complaint had alleged that they
booked two tickets on the airlines flight from Kolkota to
London`s Heathrow Airport via Amman on May 17, 2001. However,
their baggage was found stolen in Amman.