Single bill for all services for Delhi consumers soon?
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Last Updated: Sunday, January 17, 2010, 18:55
New Delhi: In a first of its kind initiative in the country, Delhi Government is working on a project envisaging introduction of a single bill for the consumers for all utilities such as power, water, telephone and piped cooking gas.

The project has been conceived to facilitate payment of all the bills to the service providers at one go and provide relief to the consumers, said a senior official.

The Government has already started the consultation process with the stakeholders and formed a working group to address technical issues to implement the project soon.

"All the stakeholders including the private telecom companies, BSES, DJB, NDPL and Indraprastha Gas Limited have shown great interest in the project," Director of government's Mission Convergence scheme A K Singla said.

Singla, the brain behind the project, said the initiative was encouraged by the Government's 'green Delhi vision' as implementation of it will significantly cut down the usage of paper in the city.

He said as first step towards realising the project, the utilities have been told to make a common billing cycle.

"Except Delhi Jal Board and discoms, other service providers told us that they will not have any problem to adjust their billing cycle," he said.

As per the concept, all service providers will have to send their bills to the Mission Convergence wing of the IT Department instead of sending them to the consumers.

The department will then prepare a single comprehensive bill containing detail break up of various charges and issue them to the consumers. "The consumers will have the choice of paying the entire amount or they can pay in parts also."

He said all the stakeholders will gain financially as they will have to send the bills to "us electronically instead of distributing it among the consumers."

"The financial benefits would be passed on to the consumers as well," he said adding the facility will be choice based and no one will be forced to opt for it.

The bills will be payable at Delhi Government's 'Jeevan kiosks' or it can be paid online on the website of Jeevan through credit card, debit card or through online transfer of money.

The Government will then send the money to various service providers as per the bill amount. Singla said all the consumers will also be issued a unique identity number to avoid duplication.

'Jeevan kiosk' is a one stop-shop for various services including payment of phone bills, property and income tax. It is a Delhi Government initiative to provide single window services to its citizens.

The Government has established over 250 Jeevan kiosks across the city so far to provide all the services to the citizens under one roof.


First Published: Sunday, January 17, 2010, 18:55

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