Some lacunae in Citizens` Charter Bill: NCPRI
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Last Updated: Wednesday, December 21, 2011, 23:20
New Delhi: With the government all set to introduce Citizens' Charter Bill in Parliament, Aruna Roy-led NCPRI on Wednesday said there were "some significant lacunae" in the proposed mechanism and sought more independence for the grievance redressal system.

There were "some significant lacunae" in the grievance redressal bill which if appropriately amended will empower citizens to claim their entitlements and ensure greater accountability in matters of day-to-day governance, it said.

"We are concerned that this authority has not been made appropriately independent of the government and recommend that the appointment, transfer and removal of the designated authority must be with the concurrence of the State/Central Grievance Redress Commissions, who would also write their annual confidential reports," an NCPRI statement said.

Cautiously welcoming the introduction of a separate Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill in Parliament, it said they were concerned that the provision of compensation has been made conditional to the imposition of penalty.

"Compensation should be paid as and when awarded and not when, and if, the penalty is imposed. There should be a protocol that ensures that certain categories of violation will attract mandatory penalties and compensation," Roy and activists Shekhar Singh, Nikhil Dey and Anjali Bhardwaj said in the statement.

The National Campaign for People's Right to Information (NCPRI) said it has maintained since the initial discussions in April, that grievances and corruption need different and appropriate structures to deal with them.

"The government draft bill does not include some vital provisions. These need to be addressed if the law has to actually benefit people. These could be easily corrected through amendments in Parliament," it said.


First Published: Wednesday, December 21, 2011, 23:20

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