Jaipur: With an aim to provide better public
services in a time-bound manner, the Rajasthan government is
all set to implement the Rajasthan Public Service Guarantee
Act from November 14.
"The Act, which covers services of 15 major government
departments, will be implemented from November 14 to make
sure that the public services are delivered in time bound
manner," said a state government official on Tuesday.
"Services pertaining to departments of Police, Finance,
Energy, Medical, Medical Education, Traffic, Public Health
Engineering, Revenue, Local Bodies, Urban Development, Food,
Housing, Water Resources, Social Justice, Public Works and
district administration also have been included in the Act,"
The Act envisages a time-bound performance of duties by
government officials and also has a provision of cash penalty
for the offenders.
As per the provisions of penalty, the competent appellate
officer may impose a penalty which shall not be less than Rs
500 and not more than Rs 5,000. The appellate officer may also
impose a penalty of Rs 250 per day on undue delay.
The applicant, whose application for particular service
or work is rejected for some reasons, is also entitled to
appeal his grievances under the Act.
The bill was passed in the Monsoon session of the
Assembly and was subsequently approved by the state cabinet.