Bhubaneswar: Susanta Rout, an ailing man
from Orissa's tribal-dominated Kalahandi district, was the
instant beneficiary of a web-based grievance redressal and
monitoring system launched by the state government on Saturday.
Rout, suffering from serious ailments including kidney
failure, came online seeking assistance from Chief
Minister Naveen Patnaik, who inaugurated the e-Abhijog
facility, for his treatment.
The Kalahandi district collector forwarded Rout's
application online to the Chief Minister's Relief Fund. An
amount of Rs 30,000 was sanctioned for his treatment.
Another beneficiary was 55-year old Basanta Maharana,
a woman from Gobindpur area in Cuttack district.
Frustrated at her failure to convince district level
officials the need for construction of a 1100 metre road in
her village, she apprised the chief minister about the same.
Her grievance was immediately addressed, a senior
official present at the launching ceremony, said.
"The e-Abhijog system has a variety of features to
help people. A citizen can now forward any grievance online
from anywhere in the world at any time," Chief Minister Naveen
Patnaik said after inaugurating the facility.
The system facilitates online transfer of grievance to
concerned departments, Patnaik said, adding that senior
officers can monitor the process on a real time basis for
speedy redressal.
Besides making one's grievance reach the government,
the system also facilitates its users to monitor progress made
on his/her complaints, chief secretary Tarunkanti Mishra said.
The new system was implemented by Orissa state branch
of the NIC.
PTI
First Published: Saturday, July 31, 2010, 17:37