Washington: Iranian users are having trouble accessing Gmail, Google has said following a newspaper report that Iran`s telecoms agency had permanently suspended the Internet giant`s e-mail service.
"We have heard from users in Iran that they are having trouble accessing Gmail," Google said in a statement.
"We can confirm a sharp drop in traffic and we have looked at our own networks and found that they are working properly," the Mountain View, California-based company said.
"Whenever we encounter blocks in our services we try to resolve them as quickly as possibly because we strongly believe that people everywhere should have the ability to communicate freely online," Google said.
"Sadly, sometimes it is not within our control," it added.
Google`s statement came after The Wall Street Journal reported that Iran`s telecommunications agency had announced a permanent suspension of Google`s Gmail and planned to roll out a national e-mail service for Iranian citizens.
The Journal quoted an unidentified Iranian official as saying the measure was meant to boost local development of Internet technology and to build trust between people and the government.
The reported move comes on the eve of street marches in Iran marking the 31st anniversary of the Islamic revolution and opposition plans to hold anti-government demonstrations.