Staff shortage cause baggage delay at London`s Gatwick Airport

Passengers at London`s busy Gatwick Airport are facing delays of up to 90 minutes to reclaim their baggage due to shortage of staff at one of the three baggage handling companies, according to a media report today.

PTI| Last Updated: Jun 29, 2014, 19:29 PM IST

London: Passengers at London`s busy Gatwick Airport are facing delays of up to 90 minutes to reclaim their baggage due to shortage of staff at one of the three baggage handling companies, according to a media report today.

Gatwick, London`s second-largest international airport and the second-busiest in the United Kingdom after Heathrow, has apologised blaming a shortage of staff at Swissport, which is one of the three baggage handling companies working at the airport.

It said the company`s licence required it to deliver bags from each flight "within 55 minutes".

For passengers with longer waits the airport offered to send their bags on to them, the BBC reported.

A spokeswoman for the airport said: "Gatwick would like to apologise for the longer than usual wait for bags some passengers have experienced this weekend.

"We are working closely with the ground handling teams at Gatwick, who are employed directly by our airlines, to improve delivery speed and service levels."

No one at Swissport was immediately available for comment, the report said.