Govt proposes further amendments to Consumer Protection Act



New Delhi: On the eve of World Consumer Rights Day, the government Sunday said it will soon propose amendments to the Consumer Protection Act in Parliament, aimed at speedy disposal of a large number of consumer cases.

"We are in the process of bringing about further amendments to the Act. We hope to finalise the draft and introduce the bill at the earliest (in Parliament)," Minister of State for Consumer Affairs K V Thomas said at the inaugural function of the World Consumers Rights Day.

The Consumer Protection Act, which provides for the better protection of consumers, has been amended thrice --in 1991, 1993 and 2002-- he said.

The minister said: "The amendments proposed would widen the scope of the Act, facilitate quicker disposal of cases and rationalise the qualifications of the consumer forum at the state level and the members at the national level."

Thomas mentioned that consumers often express 'inordinate delay' in disposing cases despite satisfactory performance of consumer courts.

"Over 33 lakh cases have been filed so far. Out of these, almost 89 per cent stand disposed. However, in spite of the satisfactory performance of consumer fora, a grievance which is commonly expressed is inordinate delay in the disposal of cases," he said, adding that swift clearance of cases remains a priority for action.

On the World Consumer Rights Day, the minister spoke of raising awareness of consumer rights and ensure goods/services are available to them fee from hazards and exploitation.

PTI