Airlines served notice over inconvenience to Haj pilgrims

Lucknow: Uttar Pradesh government on Thursday issued notice to Saudi Arabian Airlines to improve service for Haj pilgrims "within 24 hours", saying it had received a number of complaints against it.

"A notice has been served to Saudi Arabian airlines for improving its services within 24 hours after a number of complaints against it," an official spokesman said here.

The government also clarified that it was not responsible for delay in flights and blamed the Central Haj Committee and the airlines.

The spokesman said that over 15,000 pilgrims had to go for Haj from Lucknow and three flights of Saudi Arabian airlines were flying from here daily.

"The Haj pilgrims are facing a lot of problems as the airlines is not timely issuing air tickets and boarding passes to them," he alleged.

He said that yesterday 300 passengers had to leave for Madina but 40 could not board plane as they were not given tickets by the airlines claiming that the server was down in Saudi Arabia.

The spokesman added that the state government was committed to providing all facilities to Haj pilgrims and adequate arrangements had been made for them in this regard.

This year, Saudi Arabian airlines had won the bid to carry Haj pilgrims to Jeddah. It is expected to run 525 return flights to Jeddah from 21 destinations across the country.

The first Haj flights commenced on October nine and the operations would continue till early November.