24x7 call centre in Kerala CM's office

Thiruvananthapuram: A 24x7 call centre started functioning in the office of Kerala Chief Minister Oommen Chandy on Thursday, through which people from any part of the world can seek redressal for their grievances or make suggestions by dialling a toll-free number.

This is the first such facility set up in any state in the country, a spokesperson of the Chief Minister's Office here said.

The call centre was launched by Chandy who attended to a couple of calls and promised callers quick action on their grievances.

Under the system, anybody can dial '1076' from BSNL phones to reach the CMO. The toll-free number to be dialled from phones of other service providers is 1800-425-1076. Those living abroad could tap the service by calling 0471 1076.

Complaints received would be referred to officials concerned for quick action and the person who made the complaint would be given a docket number for future references.

If action is not taken on each grievance within a month, the caller could get back to the Chief Minister to find the status of his grievance and reasons for the delay.

"It may not be possible to solve all grievances. In case it is difficult to solve the grievance of somebody, he or she will be convinced of the reasons for that," CMO sources said.

After coming to power in May, Chandy has introduced total web casting of the functioning of his office to ensure transparency in administration with the help of Information and Communication Technology.