‘Over 27,000 public grievances received in 2011’

New Delhi: The Centre today said it has received over 27,000 public grievances last year from different states.

"Of the total 27,272 complaints, a highest of 4,976 were received from Tamil Nadu, followed by 2,791 from Maharashtra, 2,788 from Uttar Pradesh, 2,495 from Delhi and 1,716 from Andhra Pradesh," Minister of State for Personnel, Public Grievances and Pensions V Narayanasamy told the Lok Sabha in a written reply.

Besides, 1,439 such complaints were received from Kerala, 1,414 from West Bengal, 1,084 from Haryana, 1,065 from Rajasthan and 1,025 from Gujarat, he said.

The complaints were received through 'Sevottam' - a service excellence model for improvement in public service delivery - developed under a Centralised Public Grievance Redress and Monitoring System (CPGRAMS) by Department of Administrative Reforms and Public Grievances.

"CPGRAMS is a web based portal, enabling citizens for lodging grievances from any geographical location and also viewing the status of redressal of grievance," Narayanasamy said.

A total of 6,042 public grievances have been received between January and March this year, he said, adding that the government has got 15,228 such complaints in 2010.