‘Over 27,000 public grievances received in 2011’
New Delhi: The Centre today said it has
received over 27,000 public grievances last year from
"Of the total 27,272 complaints, a highest of 4,976 were
received from Tamil Nadu, followed by 2,791 from Maharashtra,
2,788 from Uttar Pradesh, 2,495 from Delhi and 1,716 from
Andhra Pradesh," Minister of State for Personnel, Public
Grievances and Pensions V Narayanasamy told the Lok Sabha in a
Besides, 1,439 such complaints were received from Kerala,
1,414 from West Bengal, 1,084 from Haryana, 1,065 from
Rajasthan and 1,025 from Gujarat, he said.
The complaints were received through 'Sevottam' - a
service excellence model for improvement in public service
delivery - developed under a Centralised Public Grievance
Redress and Monitoring System (CPGRAMS) by Department of
Administrative Reforms and Public Grievances.
"CPGRAMS is a web based portal, enabling citizens for
lodging grievances from any geographical location and also
viewing the status of redressal of grievance," Narayanasamy
A total of 6,042 public grievances have been received
between January and March this year, he said, adding that the
government has got 15,228 such complaints in 2010.