Arsenal named PL ‘club of the year’ for providing best customer service to fans

Updated: Oct 17, 2012, 14:21 PM IST

London: Arsenal has been adjudged the club of the year in the English Premier League for providing the best customer service to fans under a new awards scheme being run by the League and tourism board Visit England.

Top-flight clubs have been monitored for customer service for the past two seasons and a panel of industry experts voted Arsenal the club of the year for their ``simply outstanding service``

Liverpool, Fulham and Manchester City have also picked up gongs in other categories in the VisitFootball awards.

City received the ``Best Fan Innovation`` awards for their City Square and Family Stand projects, while Liverpool`s stewards won the club the ``warmest welcome`` award.

Fulham won the ``unsung hero`` award for their supporter liaison officer Tommy Guthrie.

All 20 clubs were judged across eight areas including ticketing, stewarding, catering, toilets and the club shop.

“Their staff at every level from stewards to catering and cleaners to retail were very impressive. They clearly have a culture of high standards at Emirates Stadium and their professionalism shines through,” the Daily Mail quoted judges, as commenting about Arsenal.

Premier League chief executive Richard Scudamore claimed more women and families going to games had reflected the improvements in the service for fans.