New Delhi: In order to take feedback of telecom subscribers on call drops, government is planning to soon come out with a tool free number.
"Short code 1955 has been allotted for IVRS system on call drop," an official source said.
Provisioning of this number will be mandatory for telecom operators and should be accessible for local and STD calling.
As per a letter by the Department of Telecom to operators in last week of November the '1955' number "is for the outbound calls to the subscribers, the IVRS system will have to present a pre-defined CLI (caller line identification) to the subscribers, through short code '1955'."
State-run telecom firm MTNL has been directed to configure this short code. Telecom operators have been directed not to charge any integration, maintenance, operational fee from MTNL.
Official sources said that Telecom Minister Manoj Sinha will launch the service but did not disclose any further details.
With PTI Inputs