TDSAT issues notice to BSNL over quality service norms

As part of efforts to improve the quality of telecom services, TDSAT today issued notice to the state-owned BSNL, which has been accused by private operators for not providing crucial interconnection.

New Delhi, Nov 21: As part of efforts to improve the
quality of telecom services, TDSAT today issued notice to the
state-owned BSNL, which has been accused by private operators
for not providing crucial interconnection.

Accepting the request by Cellular Operators Association
of India (COAI) to make BSNL a party in the dispute over
interconnection between them and regulator TRAI, TDSAT sent
the notice to the PSU.

COAI`s counsel also said that BSNL, which provides point
of interconnection (POI), has not installed many ports, in
response to the growing number of subscriber in the country.
It was acting as a bottleneck in the entire network.

"BSNL has itself delayed in its part ... If the
corrective measures were not taken then we can not be
penalised for poor quality of service," contended COAI said
and added that as a regulator TRAI should also check the
problem.

COAI has challenged an order by TRAI on quality service
norms, in which the regulator had suggested that the call drop
should not be more than 0.5 per cent.

As per the TRAI rules BSNL has to provide PIO within
three months after receiving the request from the operators.

However, opposing COAI, TRAI said," BSNL is not the
sole villain in this game. They (COAI) are just justifying
their own sins".

"Their own congestion network (within their network) is
growing .... As this sector is growing up to 80 per cent and
their infrastructure is same as was in 2003," contended TRAI
adding that operators do not want to invest in their
infrastructure.

"We have framed the 0.5 per cent failure rate following
the international norms. And in their own network congestion
rate is some times up to 80 per cent," TRAI said.

Meanwhile, BSNL counsel while accepting the notices said
three months period to provide interconnection to a operator
is not enough.

"Procurement by BSNL and private operators are different
in nature.. It takes a long time as we have to follow the
established norms of floating global tenders etc," said BSNL`S
counsel.

The Telecom Disputes and Settlement and Appellate
Tribunal directed BSNL to file its reply in 10 days and listed
the matter on December 15 for next hearing.

Bureau Report

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